Returns and Exchanges Policy
1. Our Products and Logistics (Important)
All Jeane Satie Arte items are produced on demand. This means that each piece (poster, tote bag, notebook, etc.) is printed or manufactured specifically for you after your order confirmation.
2. Policy Exclusions
The exchange and returns policy does not apply to:
- Digital Products: Items such as e-books, downloads, or digital files, which are considered final and non-refundable at the time of purchase and access/download.
- Exchanges for Buyer’s Remorse: Due to the “on-demand” nature of our physical products, we do not accept exchanges for change of mind or buyer’s remorse once production has started.
3. Defect, Damaged Product, or Production Error
We accept returns and will issue a new product or a full refund if your order shows:
- Production Defect: Flaws in printing, stitching, or finishing.
- Shipping Damage: The product arrived dented, torn, or damaged.
- Shipping Error: The received item is different from what was ordered (wrong model or art).
Procedure for Defects:
- The deadline to notify Jeane Satie Arte about any defect is 7 calendar days after receipt.
- Send an email to contato@jscreative.art with the order number.
- Include clear and sharp photos of the defect and the shipping packaging.
- After our team confirms the defect, you will have the option of (a) a new product at no cost, or (b) a full refund.
4. Incorrect Address (Customer Error)
If the address provided by you is incomplete or incorrect, and the order is returned to our production center:
- You will be notified by email.
- A new shipping fee must be paid for the order to be reshipped to the correct address.
- Orders unclaimed after 4 weeks will be donated, and a refund will not be eligible.
5. Refunds
- Processing: Refunds will be processed within 7 business days after confirmation of the return or defect.
- Payment Method: The amount will be refunded to the same payment method used for the purchase. The time it takes for the amount to appear on your statement or bank account depends on the policies of your card operator/bank.
6. How to Contact Us
To initiate an exchange or return, or for any questions:
- Email: contato@jscreative.art
- Subject: Return / Exchange (Order Number)